Ordering & Shipping Guidelines

Ordering Methods

Online Shopping Cart

We accept PayPal and cards from Mastercard, Visa, American Express and Discover. 

The online shopping cart should be filled out for all orders. It accepts the options of credit/debit cards, PayPal, US Postal money orders, fax orders or credit card orders with the number given by phone. If you need help with the cart, there is a short tutorial in the right-hand menu of each cart.

Prepay: We will accept a certified bank check or U.S. Postal Money Order payable to Angels Plus for immediate shipment. Checks of any other kind will not be accepted. Mail it to 112 E Pine St, Olean, NY 14760.

Orders may be picked up at our office, only by appointment. Unfortunately, due to very stringent bio-security we are unable to take customers to our hatchery. If you pick up an order, it will be prepared for you in advance.

Shipping Live Fish

Minimum fish order is $15.00. We ship year-around, except in extreme weather conditions. In mid winter, we may experience delays of a week or two, getting an order of fish shipped, but they do get out safely. You will know when to expect them before we ship.

The shipping for all Overnight shipments are figured by the shopping cart. Just be sure to select the correct "ship-to" state when calculating the shipping. Any special shipping requests must be handled by phone or email.

Shipping days for fish are typically Monday through Thursday, with delivery the following day. Some locations can have a Saturday delivery at a surcharge of $15.00.

We do not ship live fish outside the U.S., though many Canadian  and Mexican customers who can get to the States, will pick them up at one of the large number of UPS Customer Centers. (NOT UPS Store)

Check here for details on our guarantee.

Aquarium Supplies and Equipment:

The minimum supply order is $5.00. If you choose to have us ship to a PO Box, Be sure to not select UPS as a shipping option. UPS will not deliver to a P.O. Box.

We do not accept international orders to any country, except Canada and the UK.

Returns on Aquarium Supplies and Equipment

In the event that you wish to return an item within 30 days of the invoice date we will exchange the item or credit your account, excluding original shipping. Exchanges or returns must include original packaging, manuals, warranty cards and be received at our facility prepaid in new condition. Shipping on exchanges must be prepaid on the new item before it will go out.

Damaged or Faulty Items: Upon receipt of your mail order, immediately inspect your package for shipping damage. UPS or other carrier should be notified immediately if any damage is evident. If a problem develops with a product during its warranty period, the manufacturer should be contacted. For manufacturer's phone numbers, click here.