Fish cannot be shipped with Products. We have a
separate shopping cart for fish and another for supply orders. We will
not compromise the safety of the fish by trying to put a product in
the same box. Besides, at the cost of Overnight, it's much less
expensive to ship
them separately most of the time.
Our minimum fish order is $40.00.
We never ship an order without confirming your availability to
receive them on the expected day of arrival. When choosing the
shipping option 'Overnight', it does not mean
you will receive the fish the day after the order is placed. Fish have to be
fasted (not fed) before shipping, weather has to be appropriate, arrangements have to
be made and there has to be an opening in our packing schedule for your
order. All this can take 24-48 hours or longer before we even prepare your
fish for shipping. We ship Monday through Thursday (some orders can be
shipped on Friday). You receive them the following day. So, if a weekend gets in the way, that also delays the
order. When you choose 'Overnight', it means you will get the fish
the day after we ship. The same concept also applies to the other
- UPS Next Day: Next Day means that you receive them the day after we ship, not the day after you order.
Depending on many factors, it can be several days before they are shipped. Next Day is always the best choice and far easier on
the fish than any other method, though not always absolutely necessary.
These can be sent to your door, unless the weather is very poor or if
you are very rural. Then we may request that you pick them up at
the nearest UPS Customer Center. The advantage to picking the fish up at
UPS is that you do not have to wait for the driver to show up - which
may be very late in the day and it is the least stressful way for the fish.
Next Day orders are shipped Mon-Thurs with delivery the following day.
If you choose to get a Saturday delivery it is far more risky, so we do
not guarantee live delivery on Saturday.
- Priority Mail: Live delivery is NOT
guaranteed with this service. Priority Mail
is also not guaranteed to arrive by a particular day. We are shipping
from a rural spot in NY and it can take anywhere from 1 to 5 days to
arrive. We've even seen it take longer in some situations. Please let us
know in the comments section when checking out, if you can pick them up
at the Post Office when they arrive. This is so much easier on the fish.
The hardest part of the trip is the long , unprotected ride to you door,
so avoid that at all costs.
- International Orders: We no longer ship int'l
orders. US Fish & Wildlife is too restrictive for us to do it from our
location. If you have a transhipper in the U.S. who will forward
the fish to you, we can ship to them. If you are in Canada, and you can
get over the border, you can pick up at the nearest UPS Customer Center.
UPS Customer Centers: You can go here to check delivery times,
track your fish or find a pickup location.
It is always easiest on the fish to pick them up early at UPS if it's
convenient for you. If you have them delivered to your door.
You must wait around for the driver to delivery them and that could be
anytime from about 9:00 am until 9:00 pm. Most find it more convenient
to just pick them up early and get it over with. We do not guarantee
fish that are not picked up within 2 hours of when they are available. The UPS Store
locations are also an option for pickup, but be aware that they usually charge for pickup, unless you have an
account there. They are independent franchises and not part of
- Shipping Address:
It is very important to carefully give us the full legal address for delivery. We have to know if it's
a "street, road, ave, blvd," etc. If there is a building #, apt # or Suite # it has to be on the package.
It has to be spelled correctly. The zip code has to be correct. UPS will charge $15.00 to correct any
of these that is missing or not the legal address given by the Post Office - even if they can deliver it
without problem. This charge will be passed on to you. Besides, you do not want live fish delayed for
such an easy reason to avoid.
- Pick Up: Orders may be picked up at our office, only by appointment. Unfortunately, due to very stringent
bio-security we are unable to take customers to our hatchery. If you pick up an order, it will be
prepared for you in advance. When checking-out, enter New York in the delivery address or it will not
give a correct total since sales tax has to be charged on
all orders picked up at our location in New York State. Then, select "Pickup" when choosing the payment method.